We are a high-volume inbound contact center. Because of our testing background, we understand problems from a user's perspective. We are so well-versed in general hardware and PC-interfacing issues that, more often than not, we know about problems before users contact us. Whether they choose phone, e-mail, fax, web chat or AQ's self-help support sites, your customers find that we genuinely understand their problem and can help them - quickly. Our first-call resolution rate far outstrips industry standards. Find out whats going on with your users. AQ offers a web- based reporting portal called Client Central, which provides 24-hour information on support, call volumes, case details and trends in real time and at no additional charge. We are always open with the information we've gathered. You can log into the same CRM program our agents use and access any details you need. AQ is more than a vendor, we're your partner.